Frequently Asked Questions
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CTube!

Q: Where are these stations coming from?
A: The video broadcast listings in CTube! are literally from all over the planet. Additional information about channels can be obtained via the channel menu.

Q: Will more stations be added?
A: Yes, as stations come online or they are submitted to us they will be added. The nice feature of CTube! is that every time you run the program it will automatically load all new stations for your convenience.

Q: How come I can't watch MTV, CBS, WB, etc. on CTube?
A: Unfortunately, because of US entertainment and copyright laws concerning commercial advertisements and more, the industry is strictly prohibiting this type of Internet transmission. As for the future... stay tuned.

Q:
If you experience this dialog/error, please change your settings in your Anti-Virus, Anti-Spyware or Security related software to allow Active X controls with Internet Explorer.

The following software has been identified that interferes with CTube! and should be modified to accept ActiveX controls :
Qwik-Fix Pro - http://www.pivx.com/qwikfix.asp

Please send email to support@eastbaytech.com for additional help.

Q: When I try to view a station it has this strange looking box on it...

A: This screen means it is loading the proper codec or software to show your channel, wait until you see the dialog below, and accept from AOL, your video will then play shortly thereafter.

Q: Whenever I try to watch some stations I see the dialog below :

A: This means the provider/broadcaster has limited the number of people who can view the station at once. Try back later when there may be less traffic.

MediaGrab!

Q: What are the entries with the newspaper icon and how do I download (these) files from Usenet?
A: Items listed in MediaGrab! with the newspaper icon are files found on Usenet news groups. These files are like e-mail attachments, they are files attached to messages. To access or download files from Usenet news you must have a server configured that is provided by your ISP (Internet Service Provider), most ISPs have a dedicated Usenet server address they will give you if you call support.

Q: What does "message has been removed" mean?
A:  This error message means that MediaGrab! tried to download the file you requested but not all of it was on the server. This happens from time to time because of the way messages/files are cycled.

Q: How can I download a set of files?
A: To download a set of files from your results, single-click the first file, hold the shift key down on the keyboard and click the last file. After selecting all files, simply click the download button on the toolbar.

Q: How do I know what file type is best or which to choose?
A: Please visit this page for a layout of file types and players that support each type.

Q: What kind of content is available in the MediaGrab! search?
A: We have an internet-spider that searches the web constantly for media related pages and files. One of the many great reasons to use MediaGrab! is to find obscure and hard to find media material that's not easy to find on more popular or typical search programs/engines that cater to questionable media content.

Q: I have used programs like Napster and Gnutella, how is MediaGrab! different?
A: Napster and Gnutella related programs or "file sharing" programs are all based on users logging in to a network and copying each others files off of each others hard drives. MediaGrab! however, searches a database of media found on web pages, ftp sites, and Usenet news, not other users logged on to a network. MediaGrab! is very similar to a web page search engine like altavista.com or yahoo.com, but instead of returning websites from a search, it returns media files.

iTube!

Q: Whats the difference between iTube! and CTube! ????
A: iTube is for Macintosh and CTube! is for Windows operating system.

IM Speak!

Q: The program used to be called "IM SpeakEasy!" why did the name change?, Is it the same program?
A: Due to trademark restrictions we have changed the name to IM Speak!, the program is identical in every way to IM SpeakEasy!

Q: How do I assign a voice to a particular buddy?
A: After choosing the messenger program of choice with the toolbar, simply highlight the buddy in your buddy list (left pane) and choose a voice by highlighting it on the right pane and then clicking the save toolbar button. (You can also press the test button on the toolbar to hear the test voice)

Q: What other things can I use IM Speak! for besides "instant message' programs?
A: IM Speak! can also speak text from text documents, speak anything copied to the clipboard (Ctrl+C), and also provide visual aids for the visually impaired while speaking.

Q: What are "translation dictionaries" and how do they work?
A: Translation dictionaries have words in them that are converted or translated into other words before they are spoken. For example, when chatting, many users use the LOL acronym that means "laughing out loud". If IM Speak! spoke LOL it would sound funny, so the translation dictionary converts LOL to "laughing out loud" and speaks that instead. The translation dictionaries can be used for dialects, acronyms, joke conversions (English to redneck) etc., or anything else you can dream up. Translation dictionary files can also be shared with other IM Speak! users.

Q: What is the difference between 'live broadcasts' and 'streaming audio and video'?
A: Live broadcasts are broadcasts from radio stations that are broadcasting live content on the Internet at the same time they broadcast into the airwaves. The nice thing about receiving live broadcasts via the Internet is that you can listen to land based radio stations from all over the globe without having to be there.

Q: I know of a station that broadcasts on the Internet but LiveWire! doesn't carry it, how come?
A: We have made the best attempts to gather as much content as possible. To request specific stations be added, please email us at support@eastbaytech.com or use our mail form.

Q: I have a website that carries streaming media links and or events, how can I add them to LiveWire!'s search database?
A: Any links can be added via the LiveWire! Broadcast application or our mail form.

Q: How come some stations come up as video broadcasts while searching but they aren't really video when I play them?
A: Some radio transmissions display a logo or animation while the audio plays, these are technically classified as video because they display video while they play.

Q: What is the difference between regular and advanced search?
A: The regular or default (non-advanced) search searches for keywords in the database. The advanced search actually searches the full location and name. For example if there was a video clip in the database called "Richard Nixon in Washington, Firearms Meeting" and you did an advanced search for "fire" it would come up because the word "fire" appears in "Firearms", in a regular (non-advanced) search this result would only have come up by searching "Firearms" or one of the other full words in the sentence.

Q: What is the Usenet and how can I learn more about groups?
A: The Usenet can be thought of as a very large discussion bulletin board where people can post and read messages (keep in mind that the Usenet is not a chat room, it is not real time, it is simply a message board/system).
Messages can be read by joining or subscribing to a group. The group name usually describes the nature of messages discussed in the group. For example alt.pets.ferrets is a group that discusses ferrets as pets. Now that you understand the nature of groups and messages you must understand that to join a group to read or post messages, you must connect to a Usenet server. The server (normally) carries or mirrors groups from all around the world. Some servers also contain some groups that others do not. (Groups may vary from server to server) If your ISP does not provide you with a Usenet server address, we highly recommend www.easynews.com as a pay subscription service for their Usenet servers.
Located here is also a link to frequently asked questions about the Usenet and more.

 
WebGrab!

Q: I'm trying to retrieve pages from a site and WebGrab! can't grab them.
A: Some webpages protect their content and do not allow people to download their images, etc. It is also possible the image you are trying to download does not exist on the destination web server. Please also feel free to e-mail your problem to our support team at support@eastbaytech.com with the web address so it can be tested.

General

Q: When I try to run my software it shows the dialog below... it used to work correctly!

A: Reinstall the application in question, either through uninstalling another program or deleting items on the computer, the application cannot find components it needs to run.